How We Create Value
Our Business Model, Stakeholder Value, Sustainability, and Innovation
HOW WE CREATE VALUE
Value Creation for
Stakeholders
We create long-term value by balancing the needs of our stakeholders and the planet. Through continuous engagement, responsible practices, and shared growth, we build lasting partnerships and a resilient future together.
Shareholders
Delivering sustainable returns through disciplined growth and responsible governance.
Employees
Building a safe, inclusive workplace with opportunities for growth, wellbeing and recognition.
Customers
Delivering premium quality teas and reliable service that build trust and loyalty.
Suppliers
Building strong, ethical partnerships for a resilient and responsible supply chain.
Regulators
Complying with laws and standards while engaging transparently and responsibly.
Communities
Supporting over 40,000 residents through social, economic and environmental initiatives.
OUR SIX CAPITALS
Six Capitals of Value Creation
Our business creates value by responsibly using and strengthening six interdependent capitals. Together, they drive sustainable growth and long-term value for all our stakeholders.
Financial Capital
Building a safe, inclusive workplace with opportunities for growth, wellbeing and recognition.
Manufactured Capital
Efficient and well-maintained assets that enable quality production and operational excellence.
Social & Relationship Capital
Strong relationships and trusted partnerships that create shared value across our communities and networks.
Human Capital
A skilled, motivated and diverse workforce that drives innovation and delivers our purpose.
Natural Capital
Healthy ecosystems and natural resources that we protect and regenerate for a better future.
Intellectual Capital
Knowledge, innovation and technology that drive continuous improvement and long-term value creation.
OUR PERFORMANCE HIGHLIGHTS
Delivering Value. Creating Impact.
Strong performance across key areas reflects our disciplined execution, operational excellence, and commitment to long-term value creation.
Financial Performance
Rs. 7,851.1 Mn
Revenue for FY 2025/26, driving sustainable growth and shareholder value.
Operational Excellence
Rs. 6,387 Mn
Cost of Production Index improved through efficiency, innovation and process optimisation.
People & Culture
98%
Employee satisfaction rate, reflecting a safe, inclusive and high-performance culture.
Sustainability Impact
15.25%
Reduction in FLAG GHG emissions, advancing our climate action commitments.
